VELMORA GOODS LLC is committed to providing safe, reliable, and convenient delivery services. This shipping policy applies to all orders placed through this website.
Delivery Coverage
We currently offer delivery services only within the United States, including the contiguous U.S. states as well as Alaska and Hawaii (subject to carrier eligibility).
We do not currently offer international shipping outside of the United States.
Order Processing Time
Orders typically require 1–3 business days for processing and preparation following successful payment and confirmation.
Processing time excludes weekends and U.S. federal holidays. Processing times may be extended during promotional events, periods of high order volume, inventory adjustments, or other special circumstances.
Delivery Time
Once processed, orders are handed over to our logistics partners for delivery. Standard delivery within the U.S. is estimated to take 3–7 business days.
Actual delivery times may be affected by the delivery address, weather, traffic, holidays, logistics network conditions, and other uncontrollable factors; therefore, the timeframes mentioned above are estimates only and do not constitute a guaranteed delivery date.
Logistics and Delivery Partners
To fulfill orders, we may utilize third-party logistics and delivery services based on the order location, shipping method, and logistics conditions. These include, but are not limited to:
USPS UPS FedEx DHL
The specific carrier may be selected by our system or logistics team based on the order’s specific requirements. Once the order has shipped, we will provide tracking information to the customer via order notifications or other appropriate channels, if available.
Shipment Tracking
If a tracking number is provided for your order, you can view the shipment status using the tracking information included in your delivery notification.
It may take some time for tracking information to update after the package has been handed over to the carrier. If there is no immediate change in tracking status, please allow time for the logistics system to update.
Delivery Address
Customers are responsible for ensuring that their name, street address, city, state, ZIP code, and other delivery details are accurate and complete when placing an order.
Customers may be held liable for delays, returned shipments, or additional delivery fees resulting from incorrect addresses, incomplete information, or addresses that are undeliverable. 7. Delivery Delays
While we strive to meet estimated delivery times, uncontrollable delays may occur during transit due to factors such as severe weather, natural disasters, traffic issues, peak shipping periods, U.S. public holidays, carrier operational adjustments, or other events of force majeure.
In the event of a delay, we will assist you in checking the shipment status to the best of our ability.
Lost or Damaged Packages
If your package arrives with visible damage, please contact us as soon as possible, providing your order number along with relevant photos or a description of the issue.
If tracking information indicates the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, and designated package drop-off areas, or ask members of your household. You may also contact the carrier directly using the tracking information provided.
We will assist you in coordinating inquiries with our logistics partners to the best of our ability.
Unsuccessful Delivery
If delivery cannot be completed due to reasons attributable to the customer—such as an incorrect address, no one being available to receive the package, refusal of delivery, or other customer-related issues—the package may be returned to us by the carrier.
If re-delivery is requested, additional shipping fees may apply; such cases will be handled based on the specific circumstances of the order.
Shipping Costs
Applicable shipping costs will be displayed on the checkout page prior to order placement. Unless otherwise explicitly stated on the website or order page, customers are responsible for paying the shipping fees shown at checkout.
Contact Us
If you have any questions regarding order delivery, tracking, or our shipping policy, please contact VELMORA GOODS LLC via the “Contact Us” page on our website.
We will do our best to help resolve any issues related to order delivery and will communicate with the relevant logistics partners as necessary.
