VELMORA GOODS LLC is committed to providing an excellent shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.
Return Period
Customers may submit a return request within 30 days of receiving the merchandise.
Returned items must be in a condition suitable for resale, with original packaging, tags, and accessories intact whenever possible. Items that have been visibly used, washed, or damaged—or rendered unsellable due to customer actions—may not be eligible for return.
How to Request a Return
To initiate a return, please contact us via the “Contact Us” page on our website within the return period and provide the following information:
Order number; Customer name and contact details; Details of the item(s) to be returned; Reason for the return; Photos of the item(s), if necessary.
Packages sent back without prior confirmation or authorization may not be processed promptly; therefore, we recommend contacting us to confirm return arrangements before shipping the items.
Return Address
Once customer service has confirmed your return request, we will provide the specific return address for your order.
Return Address:
8600 TUSCANY AVE, PLAYA DEL REY, CA 90293
If customer service provides a different return address for a specific order, please use the address provided by them.
Return Shipping Costs
If the return is due to product quality issues, receipt of the wrong item, or damage incurred during shipping, we will cover reasonable return shipping costs after verifying the situation.
If the return is due to personal reasons—such as disliking the item, selecting the wrong product, or a change of mind—the customer is generally responsible for return shipping costs.
Refund Processing
Upon receipt of the returned items, we will inspect them. Orders that meet the eligibility criteria will be refunded via the original payment method once the review is approved.
Refunds are typically processed within 3–7 business days of approval; however, the actual time it takes for funds to appear in your account may depend on your bank, credit card issuer, or third-party payment provider.
Partial Refunds
If only some items in an order meet the return criteria, VELMORA GOODS LLC may issue a partial refund based on the items actually returned. Promotional discounts, coupons, or other discount amounts may be calculated based on the actual amount paid for the order and applicable refund rules.
Damaged Items or Incorrect Orders
If the items you receive are visibly damaged, missing, or do not match your order, please contact us as soon as possible. To help us resolve the issue quickly, we may ask you to provide photos of the items and packaging, your order number, and a description of the issue.
Upon verification, we may offer a refund, an exchange, or another reasonable solution depending on the specific circumstances.
Non-receipt of Packages
If tracking information indicates that the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, and designated package drop-off areas, and contact the relevant shipping carrier.
If the issue remains unresolved, please contact us, and we will assist in investigating the matter based on your order and tracking information.
Situations Ineligible for Refunds
Refunds may not be available in the following situations:
The return period of 30 days has expired; The item was damaged due to improper use by the customer; The item has been washed, altered, or shows signs of significant use; The item is missing necessary tags or accessories; Damage or un-resalable condition caused by the customer; Packages returned without prior authorization where order information cannot be verified.
Eligibility for a refund will be determined based on the specific circumstances of the order and applicable laws.
Changes to the Refund Policy
VELMORA GOODS LLC may update this Refund and Return Policy based on business needs, changes to website services, or updates to applicable laws and regulations. The updated policy will be posted on this page, and the latest update date displayed on the page will apply.
